Frequently Asked Questions
General
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Who is Simply Promotions, Ltd?
Simply Promotions, Ltd. is Wisconsin-based Advertising Specialties Distributor. We have been servicing corporate clients, throughout the world, for close to 20 years. Our customers include Actuant Corp., Enerpac, Gardner Bender, Johnson Controls, GE Medical Systems and many more.
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Do you offer a guarantee?
Yes, your satisfaction is absolutely guaranteed. If we make a mistake, we will resolve it to your satisfaction immediately and without questions.
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What are our business hours?
We are open 8:00 am 5:30 pm CST.
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When can I expect to receive my order?
Although all orders vary, given an average order you can expect your order in hands within 10 working days from art approval.
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Do you offer RUSH services?
Yes, we do. Please note your "In-Hands" date in the "Need by" section of checkout form. If, for any reason, this is not possible we will contact you right away.
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Do you have a minimum order?
Yes, so we can concentrate on our corporate clients, we have a 12 piece minimum order on blank goods and 24 piece minimum order on decorated apparel. Other promotional product items have minimums dictated by the manufacturer.
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Can I get references from some of your clients?
Yes. Please email our for a reference request
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I don t see the item I am looking for on your website. What
now?
Simple. If you do not see product that fits your needs, please email our or submit this project form. We have access to over 20,000 suppliers and hundreds of thousands of different products. One of our many strengths is to "narrow down" the myriad of product options.
Therefore, we have chosen to list only products from our preferred vendors on our website. -
May I cancel an order?
Orders that have not been decorated can be cancelled. Any artwork costs will be charged on orders that have been cancelled if they were cancelled after the artwork was completed.
All cancellations must be in writing. -
What is your return policy?
We cannot accept returns on printed promotional products.
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I want to place an order, but I have some questions. What
now?
Customer service is our #1 Priority. Just give us a call at and one of our sales/service representatives will be happy to answer your questions and take your order over the phone.
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How do I place an order?
When you find an item you would like to purchase, simply select the quantity you want, and proceed to the shopping cart. The site will direct you step by step through the ordering process. You will be asked to provide imprint information for your item, as well as color and type style choices where applicable. The shopping cart will ask for complete shipping and payment information. The easiest and fastest way to order is with a credit card, but customers may also establish credit with Simply Promotions by completing a short Credit Application
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Can I order less than the minimum quantity shown?
As a rule, the minimum quantities are established by our factories' production restrictions and therefore cannot be changed. Certain items, however, can be ordered at less than the minimum quantity for an additional charge. These items are usually indicated and the additional charges noted.
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Is ordering online safe?
Yes, our shopping cart server delivers critical infrastructure services that make the internet and telecommunication networks more intelligent, reliable and secure.
Place your order with complete confidence. -
Am I eligible to receive co-op pricing or other discounts?
Yes. Simply Promotions purchases large quantities of merchandise from our manufacturers each year, resulting in a lower "per-item" cost. Our discounts are reflected in the rates we pass on to our customers on best-selling items. Clients are also subject to discounted rates based on the quantity of products they purchase in a single year.
Artwork
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What artwork files are
acceptable?
Any imprinted item
We would like a file saved as vector format files (Illustrator CS, Freehand 10). We prefer an .EPS or .AI file with all colors identified by PMS numbers. Please convert any text to outlines so that fonts will not have to be included with the art file.
For full color printing jobs only (4-color process or digital printing) we accept TIF, EPS, or PSD files with a transparent background and layers intact. Resolution to be at least 300 dpi at the size you want them to print.
Any embroidered item
Bitmap (.bmp, .jpg, .tif) files may be used or the same type of files used for imprinted items. Business card or letterhead can be used. All colors identified by PMS numbers
For other file formats, contact us at or email our
If you personally do not have a file that fits theses specs, a marketing contact in your organization or the company that printed your business cards and stationary may have one.
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What if I don't have artwork?
We'll create it for you! Our talented team of in-house designers is experienced in creating logos and other designs.
QUESTIONS: Simply contact us at or email our -
How do I send my artwork to you?
Click the button below to access our file upload page or e-mail your electronic artwork to our
* Do not email files larger than 3MB.
* Allow sufficient time for the file to be sent to your server and sent to ours.
* Please include your company name, contact person & email address along with the logo artwork.
QUESTIONS: Simply contact us at or email our -
What if I want a specific color match imprinted?
We can do an exact match of your corporate colors on silkscreened and imprinted products, and we'll deliver as close a match as possible on embroidered items. Please advise us of your corporate colors using RGB or CMYK or Click here to see a Pantone Color Chart to help identify the colors you wish to use.
QUESTIONS: Simply contact us at or click here to email us -
Glossary of commonly used artwork terms
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Marketing
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How do I change my password?
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How do I delete my account?
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How do I change my account settings?
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I forgot my password. How do I reset it?
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Payments
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Can I have an invoice for my subscription?
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Why did my credit card or PayPal payment fail?
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Why does my bank statement show multiple charges for one upgrade?
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Privacy
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Can I specify my own private key?
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My files are missing! How do I get them back?
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How can I access my account data?
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How can I control if other search engines can link to my profile?
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Delivery
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What should I do if my order hasn't been delivered yet?
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How can I find your international delivery information?
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Who takes care of shipping?
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How do returns or refunds work?
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How do I use shipping profiles?
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How does your UK Next Day Delivery service work?
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How does your Next Day Delivery service work?
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When will my order arrive?
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When will my order ship?
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